Evaluate digital health globally
“Design a global, public tool which helps countries prioritize improvements to their digital health systems.”
Countries, public health workers, and donors (i.e. Gates) want to know where to prioritize resources. And while every country is different, it’s helpful to understand what’s worked in other countries with similar constraints.
There are a number of tools which focus on either country geopolitical or health system maturity (think Millenium Development Goals, OECD Health Stats), but none focus on solely digital health.
Design lead (everything except final visual design). My primary client was HealthEnabled, who was partnering with the WHO and Thoughtworks (software development) -- and a fleet of donors (Gates, J&J, Philips) — to build the tool.
The free, public Global Digital Health Index, which aggregates country digital health data and measures countries according to their “maturity” across a few different categories.
The bulk of the product (in my opinion) stems from the rigorous process designed to make sure that all data displayed at launch would be consistently collected, with quality, for at least 5 years. To ensure this, the team worked closely with country and donor organizations worldwide to build data collection and validation infrastructure.
Additionally, we established a process for evaluating incoming data (annually and from new countries) to ensure that the tool maintained its impact in the long run.
I was brought in after the existing team had spent a few rounds iterating on a ranking system for countries based on >100 metrics.
I don’t believe resources should be expended on a tool like this unless the underlying data is 1) trustworthy and 2) regularly collected. So we proceeded to slash the metrics list to only include data collected (nearly) worldwide.
Then we brought together a group of public health experts (US and global) to revisit the idea of a ranking system. We created personas for different users (donors, ministry of health officials, public health workers, private sector) to better define the opportunities for this tool.
To ensure that we were not applying our own biases, we then wanted to stress test some of our takeaways using a workshop which convened numerous public health officials from across the world.
I led the planning for and implementation of a design workshop, which brought together a large group of global public health officials, private sector workers, donors, and software development experts (to ensure feasibility) in Cape Town, South Africa. Our primary goal was to achieve consensus over the priority use cases for the first version of the tool, including the essential data and features.
Over a few days, we led attendees through a series of design sessions (ex. persona development, use case ideation, wireframing) sessions which explored and better defined the core value proposition and roadmap for the tool.
And we finalized by confirming buy in from the entire group on the plan for the first version of the Index.
We then began to wireframe and prototype different system designs for the first version, working closely with our software development partners. And we wrapped the project by defining the stories and initial low-fidelity, conceptual designs for the tool.